Track Order
📦 Q1: How to Track My Dog Stairs or Ramp Order?
You can track your pet stairs, dog ramp, or mobility aid using the tracking number we emailed you:
🔍 Track Your Package Here
Note:
- Tracking updates may take 24-48 hours to appear
- If your tracking shows "invalid" for more than 2 business days, contact us
- US customers: Most orders arrive within 5-10 business days after shipping
📧 Q2: Where Is My Dog Stairs/Ramp Order?
Once your pet mobility product ships, you’ll get a confirmation email with tracking.
Didn’t receive it? Check:
- Spam/junk folder (especially Gmail/Yahoo users)
- Order status in your Julibibis account
- Wait 3 business days (processing takes 1-4 days)
Still missing? Email us at support@julibibis.com with:
- Your order number
- Product name (e.g., "Large Dog Stairs" or "Foldable Pet Ramp")
🔄 Q3: Can I Change or Cancel My Order?
We process dog stairs & ramp orders quickly to ensure fast delivery!
✅ Changes/Cancellations:
- Must request within 6 hours of ordering
- Only possible if your item hasn’t shipped
❌ After Shipping:
- No cancellations, but you can return for a refund
- See our Return Policy for details
Need help? Email support@julibibis.com ASAP!
🐾 Why Choose Julibibis?
✔ Fast shipping on dog stairs & ramps
✔ Real-time order tracking
✔ USA-friendly delivery times
✔ Premium non-slip pet steps & orthopedic ramps