FAQ

🐾 Fast, Reliable Shipping for Pet Parents Across the Globe!

At Julibibis, we specialize in high-quality dog stairs, pet ramps, and mobility solutions to keep your furry friends safe. We offer worldwide shipping to ensure your pet products arrive quickly and securely.

Where Do We Ship From?

Your dog stairs or pet ramp will ship from the nearest warehouse for faster delivery:
📍 USA/Canada – Shipped via USPS, FedEx, or UPS
📍 Europe – EMS or Registered Airmail
📍 Australia/NZ – Australia Post (7-14 business days)
📍 Rest of World – ePacket or First-Class International

(Products ship from multiple locations to reduce delivery times!)

Estimated Shipping Times

Due to global logistics delays, please allow:

*(Processing takes 2-5 days before shipment.)*

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Tracking & Delivery FAQs

🔍 Will I Get a Tracking Number?

✅ Yes! You’ll receive an email with tracking info once your dog ramp or pet stairs ship.
*(Tracking may take 2-5 days to update—please be patient!)*

📦 What If My Order Arrives in Multiple Packages?

For faster delivery, items may ship separately—no extra cost! You’ll still receive everything within the estimated timeframe.

🌎 Do You Ship Worldwide?

Yes! Shipping to 200+ countries (exclusions apply).

🛃 What About Customs Fees?

Buyers are responsible for any local import taxes. We cannot predict or cover these charges.

Easy Returns & Refunds

We stand by our dog stairs & ramps—if there’s an issue:
🔄 No returns needed! Just contact us for a full refund.
♻️ Eco-friendly policy: Donate unwanted items locally instead of shipping back.

(Wrong item? Defective product? We’ll replace or refund—no hassle!)

Need Help? Contact Us!

📧 Email: support@julibibis.com *(Reply within 12-24 hours)*
📦 Order Questions? Include your order number for faster service.